First, make sure you are signed into your Maison Le Lou account by clicking the Sign In button at the top of any page and entering your account details. Then click the Rewards link in the header and select Redeem for Rewards. Choose the coupon you would like to redeem and click redeem, then confirm. You will then be presented with a discount code for the amount you selected, that you can use on your next purchase. You will also be emailed a copy of the code.
Yes, you earn points on every order. If you use a voucher to get a discount on your order you will earn new points based on the final sale value.
Unfortunately, once you choose to redeem your points for a discount code we are unable to reinstate the points back to your account. So please choose carefully what discount you want to redeem your points for.
If any points you should have been rewarded have not credited your account, please get in touch with us at email@example.com and we can add them for you.
Unfortunately, only one code can be used per order.
Yes, there is a minimum spend in order to use the voucher and this depends on the voucher amount. For example you need to have a order value over over £15 to use your £5 off voucher. The minimum spend per voucher is stated in the terms in the rewards section.
No. You can continue to accumulate points as long as you want and redeem them whenever you want.
Yes. The discount code can be applied to absolutely any item in our store.
We offer lots of ways to earn points, to check them out simply click on the Rewards Program tab and select Earn More Points.
Yes. You can earn points on any order. We will give you 2 Point for every £1 you spend. However, Points are not awarded for shipping costs.
Once an account has already been opened its not possible for you to add this information. If you are an existing account holder please email us at firstname.lastname@example.org from the email address that is linked to your account with your dogs name and birthday and we will update your account on our system and reward you the extra points.
COLLAR SIZE GUIDE
It’s best to measure your dog to make sure you get the collar that fits them perfectly. Take a flexible tape measure and measure right around the base of the neck, allowing enough room to slide 2 fingers in for comfort. Our collars are measured from the end of the strap by the buckle to the 1st and last holes. For the smallest fitting size, please see the distance marked A to B on the diagram. The largest fitting size is as shown on the diagram as the distance from A to Z. Our collars have been specifically designed to reduce the amount of the strap loose at the tip when fastened for the smallest size. Due to this our sizes to do not overlap in dimensions. If your dogs measurement spans across 2 sizes we recommend to order a size up. Please note that as many of our collars are handmade sizing may vary slightly.
COLLAR SIZE CHART
All our leather leads are available in one size and measures 2cm x 110cm / 3/4" x 43 2/8"
Our Luxury braided cotton and leather leads are available in 1.5cm, 2cm and 2.5cm / 5/8", 3/4" and 1" wide and all measure 110cm/43 2/8" long
For the safety of your dogs we do not recommend the use our leads for large strong dogs that pull excessively.